BPO (Business Process Outsourcing)

Teamsoft provides high quality, value added contact center services and Business Process Outsourcing (BPO) services to Large and SMB companies. Our center in India offers English language support in an ISO 9001 and HIPPA certified environment. We are in the process of setting up center in China to provide translation and Chinese language solutions.
We offer the satisfaction that comes from working with a technologically sound business partner. We are committed to continually investing in our people, processes, infrastructure and facilities. Our objective is to provide our clients with the highest levels of performance. We are committed to building scalable and repeatable business solutions that ensure our customer's success.
Our BPO services include:

• Applications/Claims Processing
  
• Billing Queries, etc
  
• Order taking
  
• Up-selling and Cross-selling
  
• Troubleshooting for products and services
  
• Product information requests
  
• Dealer locator service
  
• Telemarketing services
  
• Lead generation / qualification
  
• Prospecting
  
• Promoting new services or products
  
• Credit authorization
  
• Credit verifications
  
• Collections,etc.
  
• 3rd party verification service
  
• Insurance verifications
  
• Employment verification
  
• Research Survey's
  
• Opinion Survey's
  

We are extremely strict about compliance measures and understand their significance while providing such services. Regular updates, refresher training and tests are also conducted to ensure correct understanding of compliance issues. Our teams are educated about the legal parameters of telemarketing, including their responsibility under the TCPA, the Telemarketing Sales Rule or any other applicable laws.