Maintenance and Support services

Overview

Today, application maintenance and support services consume nearly up to 60 - 70% of your IT budget. These applications are very important to the business and have to be made more responsive as well as have to be maintained in the most cost-effective, process-driven way possible. Clearly, one needs a new and unique way to undertake such services.

Teamsoft's AMS service relieves you of the burden of maintaining the legacy applications that are draining your budget. We can reduce your maintenance costs up to 30 - 40% for starters, and then work with you to get even more savings and benefits over the long-term.

Teamsoft offers a structured approach to assisting enterprises in managing their (legacy) IT applications over the entire lifecycle. It approaches the multitude of applications in a holistic manner and manages them as portfolios, similar to managing a stock portfolio, thereby maximizing the value of the portfolio by trading off risk and reward.

The proven process is a framework for managing legacy applications. It offers a set of foundation services consisting of a consulting study to group the applications logically, identifying the services that deliver the maximum value to the client based on the current lifecycle stage of an application, building a knowledge repository and establishing service levels with the client.

The process is to consider a logical portfolio of applications and build a comprehensive knowledge repository consisting of a technology-neutral view of the application in the form of a meta model of the application, including code maps and documentations, "use cases" and business process models, documentation of the design and a repository of test cases. This knowledge repository will be actively managed throughout the entire engagement, thus ensuring that the knowledge map of the application is always maintained and new investments in knowledge acquisition need not be made at every stage of the lifecycle. This reduces the slack time of resources drastically as resources are shared across applications, resulting in significant cost savings to the client.
Our success is due to several factors.

• We have a unique partnership model that helps us identify and respond to your needs more effectively than other outsourcing companies.
  
• Our managers and the core team is located close to our customers, so all decisions are made instantaneously - in Real Time.
  
• All the services offered are backed by vertical industry practice leaders who know the business challenges of your industry.
  
• Our proven process which has matured over time.